Tenant Web Access Help

Our online tenant portal – Tenant Web Access – is a very efficient and easy resource to help make your tenancy with us as smooth as possible. Along with being able to pay rent, you can also submit maintenance requests that are received into our system and turned into work orders instantly. To make sure you get the most out of this system, this page has been created to help you learn how to set some of these things up. If you have any additional questions regarding Tenant Web Access, please email us at assist.rentplum@gmail.com.

How to Manage Payment Options in Tenant Web Access

Upon signing your lease and becoming a tenant, you should have received an activation link in your email to set up your account. So, once you are signed in to TWA (https://plum.twa.rentmanager.com/) you will be on the main ‘Dashboad’ screen. In the upper right hand corner you will see your name. Click on that and you will see a drop-down menu in which you can change your account settings (including the options to change your email address or password). For these purposes, you want the third option: “Payment Settings.” Click that.

[click on any screenshots in these walkthroughs for full-sized images]

On the next screen, you will see your saved settings for both Payment Method and Automatic Payments. If you haven’t set either of these up, they will be blank. To either update these settings or to initiate them, click the “Update” button:

There are two parts to this next screen: Payment Method and Automatic Payments. Let’s look at the ‘Payment Method’ section first.

With Tenant Web Access, you can pay your rent via ACH (wired from your bank account) or credit/debit card. Whether you choose ACH or card payment, there is a nominal transaction fee, however if you pay with a card, you will also be charged 3% of the total transaction by our credit card processor. For this reason, we strongly encourage you to establish ACH as your payment choice.

Regardless of what your preferred payment method is, you can click on “change” to alter your saved payment information. If, for some reason, you want to remove the payment information altogether, you can click the “remove” button. Once you click the “change” button, you will be able to enter in either card information or your bank account number and routing number (inquire with your bank about what your routing number is). MAKE SURE BOTH ACCOUNT NUMBERS ARE CORRECT. If either your account number or routing number are incorrect, you will not have a successful transaction. Once you enter your payment details, make sure the billing address information is filled out correctly and then hit the “Save” button at the bottom of the screen.

Once you have an established payment method, you can also set up an automatic payment. To edit this, you need to click on the box that says “Enable your automatic payment.” This will allow you to pick a day of the month (say, you want to pay your rent on the 1st of every month) and then you can set it to either pay the entire balance on your account or a specific amount:

If you are the sole contributor to rent, then you can just choose “Balance Due” and on the 1st day of each month, the total balance will be taken from your payment of choice. Let’s say you have a roommate and you split the rent evenly, each paying $500, then you can set it up like this:

After you are done setting up your auto pay, check the box acknowledging the convenience fee and then click the “Save” button at the bottom of the screen and you are all set up for auto pay!

How to Submit a Non-Emergency Maintenance Request

Please note that submitting maintenance requests through Tenant Web Access is for NON-EMERGENCY situations only! If you are dealing with a maintenance emergency, you need to call our office at (406) 541-7586 so we can address it immediately.

However, for non-emergency maintenance-related issues, Tenant Web Access is easily the best way to report it to us. Once you submit a request through TWA, it automatically creates a work order in our system and also notifies our maintenance team of your issues.

To do so, log in to your TWA account and then look for “Service Issues” in the top menu bar. Click on that:


From there, it will take you to a page that will show any maintenance work orders – open or closed – that you have submitted through TWA. Along with that, you can add a new maintenance request by clicking the “Add Service Issues” button:


You will see a bunch of different options in the drop down menu, reporting anything from a broken sink to roof damage. If you are dealing with a unique case, you can scroll down the drop down menu to the “TWA-Other” option:


There is a description box under the drop down menu. Providing as much information as possible really helps our maintenance team in their approach to fixing your issue(s). There is also an “Add Attachment” button which allows you to add any pictures or other relevant files to this maintenance request. Once you have added a description and any relevant files (not necessary, but helpful), click the “Add Service Issues”:


Once, complete, your issue is logged into our system as a work order and we take it from there! A member of our maintenance department will then contact you to coordinate work for your issue. You can also always click on the “Service Issues” on the top menu bar of TWA to see the status of any open work orders!